Sunday, July 16, 2006

Service Standards
Went shopping with my husband for my overdue birthday present. He got me a Braun Buffel wallet and pouch. Yay! Was still on a high after getting it. I was looking at watches and asked the salesperson to take out two watches. After I tried on the first one, I gave it to him and tried on the second one. Was discussing with my husband which was the better one, when the salesguy started fixing the first watch on the plastic stand and putting it back into the display case. He was more concerned about putting things back neatly than making a sale! Such bad service. We walked off after that.
It reminded me of a time in Hong Kong. I was at this shop and was trying out clothes. The saleslady kept bringing blouses to see if I liked them. Each time I would give an excuse like "I don't want too much embroidery", or "I don't like too thin" and each time she would go around the shop and find something else. Each time she did this, she didn't show a black face. And this happened in any shop, I walked into in Hong Kong. At the rate we are going, other countries are going to overtake us in service standards.

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