Two steps forward, one step backward. Those are the sentiments towards my class. Everytime I do something to improve things there will be favourable comments from others. Then one or two people in the class will do something and then the complaints will start and the people who complain will not say who is the cause. He or she will just make a generalization that the whole class is like that. Yesterday I was asked if I do anything at all to improve matters in the class. FRUSTRATING!